Privacy Policy

This Privacy Policy explains how EV Cloud ("EV Cloud", "we", "us") collects, uses, and shares information when you visit our website, request a demo, or use our infrastructure services for OCPP connectivity, OCPI roaming, and backend operations.

We act as a data processor for charging telemetry routed through the platform on behalf of operators, and as a data controller for the contact and account information you provide to us directly.

Contact and account data you provide — such as name, work email, company, and the details you share in demo or contact requests.

Usage and device data collected automatically when you browse the site, including IP address, browser type, pages viewed, and referring source.

Operational data processed on behalf of operators — charger identifiers, session metadata, status, and meter values routed through the gateway. This data is handled under the operator's instructions.

To respond to enquiries, provide and operate the service, route and translate charging traffic, secure the platform, and meet legal obligations.

To improve the website and product, measure marketing performance, and communicate relevant updates where you have a lawful basis to receive them.

We share data with service providers (such as hosting, analytics, and email infrastructure) under contractual confidentiality and data-protection terms, with roaming or backend destinations you have configured, and where required by law.

We do not sell personal data.

We retain personal data only as long as necessary for the purposes described here or as required by law, after which it is deleted or anonymized.

Where data is transferred across borders, we rely on appropriate safeguards such as Standard Contractual Clauses or equivalent mechanisms.

Depending on your jurisdiction, you may have rights to access, correct, delete, or port your personal data, and to object to or restrict certain processing. To exercise these rights, contact us using the details below.

We use essential cookies to operate the site and, where permitted, analytics cookies to understand usage. You can control cookies through your browser settings.

We may update this policy from time to time. Material changes will be reflected by updating the date below and, where appropriate, by additional notice.

Questions about this policy or your data can be sent to contact@ev-cloud.ai.